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Gayle L. Denney

Researcher, Strategist, Mentor and Leader

SUMMARY

I am an impact-driven user experience researcher, strategist, mentor, and leader with 25 over years of experience innovating Consumer and Enterprise digital and product experiences at the forefront of technology. I have extensive experience as both a senior IC and a manager/director. I am a digital leader with a solid strategic mindset who has been recognized consistently for performance excellence and contributions to the success of the company, as well as inspiring team members to excel in creative work environments. I have the unique ability to tell a story with research findings and translate those insights into actionable business measures and user experiences. I have been recognized consistently for high impact, performance excellence, contributions to the success of the company, and for managing cross functional, global teams with extreme care to consistently exceed expectations.

about mes

about me

● 25 years conducting high quality, human-centered research (Enterprise and Consumer), including a range of applied research experience with qualitative and quantitative methods
● Experience in all aspects of research strategy, planning, design, and execution in the product development process
● Lead strategic research projects, driving actionable insights that result in impactful experiences that align to business goals.
● Defining business strategy and lead research initiatives (customer journeys, business and operational models, pricing, roadmaps, and more) in ambiguous spaces
● Extensive knowledge of human factors, user-centered design processes, interaction design guidelines, industry standards and trends, and multiple research methodologies
● Influence across business lines and organizations to service multiple audiences (Highly skilled at interfacing with and gaining buy-in from C-Suite level leadership)
● Extensive experience leading cross-functional teams to integrate user research into innovative designs

  • Researcher
  • Strategist
  • Mentor
  • Leader

personal details

Full Name : Gayle L. Denney
Address : 28 Winding Brook Way, Middletown
Zip Code : NJ 07748
Phone : (561) 221-3185
Email : gayledenneyresearch@gmail.com
Website : http://gayledenneyresearch.com

Over Ten Year In The Game With 550+ Projects Successfuly Done!

My Skills

My Skills

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Defining business strategy
90%
People management
80%
Expert/heuristic reviews
80%
Survey design/analysis
90%
A/B testing
100%
AI/ML
90%
Roadmapping
90%
Research strategy and planning
90%
Usability testing
90%
Customer journey mapping
90%
Competitor/Market Analysis
90%
Leading cross-functional teams
80%
Ethnography
80%
Long-term org strategy
90%
Qual and quant research
100%
Concept testing
90%
Literature reviews
90%
Prototype validation
90%
Data analysis
90%
Persona development
90%

languages skills

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https://www.youtube.com
HINDI
ENGLISH
DUTCH

education

education

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  • Master of Arts - Rutgers University , 2001

    o Communication and Information Studies
    o Graduated with Highest Honors (3.9 GPA)

  • Bachelor of Arts - Rutgers University , 1998

    o Major in Sociology; Minor in Psychology
    o Graduated with High Honors (3.8 GPA)
    o Henry Rutgers Scholar

My Portfolio

My Portfolio

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testomonials

testomonials

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Work Experience

Experience

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FACEBOOK/META

Principal Researcher, Employee Work Experiences
  • 1/2023 - Present

● Plan and execute strategy, roadmapping, and execution for the Employee Work Experiences and Knowledge Products pillar.
● Manage collaborative initiatives that drive cost savings and time efficiency across Enterprise Engineering (including developer and engineer productivity)
o 2023 impact delivered: $12M in cost savings and 385h/week in time savings
delivered through productivity gains
● Led a collaborative initiative that impacted cost savings and time efficiency across Enterprise Engineering, including a company-wide initiative to transform and simplify Meta’s SW footprint
o Projected 2023 impact: $30M+ of annual savings over time and productivity gains
for Meta employees

FACEBOOK/META

Senior Research Manager, Enterprise Products & Work Experiences
  • 7/2020 - 12/2022

● Led a high performing team of 10-14 globally distributed senior and junior UX qualitative and quantitative researchers
● Managed a product portfolio of 48 Enterprise employee products and tools, including engineering tools, campus tools, Search, authoring, Wiki, finance, information management, and creator/developer support.
● Worked closely with the Generative AI and ML scientists to integrate automation and accelerate the adoption of AI within product teams
● Strong at driving team morale, engagement, execution and development.
● Consistent leader in manager Pulse scores (93-95% in Manager Dimension)
● Exceeded expectations over all performance cycles
● Broad and deep contributions on DEI, mentoring, coaching, hiring, and team bonding,
● Example of 2022 product impact: Drove my team’s execution of 62 studies, leveraging 10+ methodologies and impacting 30 product teams across 11 product areas. This work led to very significant product impact, and cost and time savings,

including:
● $1.8M in cost savings delivered from a Workchat integration with Library
● 40 strategies informed, 37 roadmaps influenced, 3 new products built, 3 products deprecated and 1 build vs buy decision made

MAGIC LEAP

Principal UX Research Lead, Digital and Brand Experience
  • 2019 - 2020

● User experience design research and strategy lead for Brand and Digital Experience team
● Worked with the latest technology in spatial computing, mixed and augmented realities
● Fast-paced environment with aggressive deadlines and cutting-edge XR technology
● Organized and led qualitative and quantitative research on aggressive and often expedited timelines, including: remote testing, in-person testing, ethnographic interviews, persona creation, prototype validation, live website testing, concept testing, and more
● Triangulated data from multiple sources such as Google Analytics, HubSpot, NPS scores, and Forrester reports
● Worked closely with copywriters to produce and informative and engaging narrative
● Communications and outreach chair of LeapABLE ERG inclusion group, evangelizing inclusion and accessibility at Magic Leap as well as in community

AT&T

Senior/Lead UX Researcher, Mobility, Consumer Digital Experience
  • 1999 - 2019

● Established research strategies and conducted user research using a variety of qualitative and quantitative testing methodologies, including 1x1 usability studies, lean UX, agile, focus groups, interviews, remote moderated, and remote unmoderated studies
● Provided customer perspective & focus in a multitude of organizational structures including Product Management, R&D, Online Sales, IT, Strategy, & Marketing
● Informed digital marketing strategies in order to uncover patterns and themes that led to consumer and market insights
● Proven success executing and managing multiple, simultaneous digital strategy
engagements, including delivery of user experience, personas, content strategy,
optimization, analytics, and social and mobile strategy
● Created and delivered clear and timely presentations of research insights to C-suite leadership, stakeholders, and cross-functional teams
● Worked with product management and marketing to help define strategic feature roadmaps and marketing initiatives based on user insights
● Created comprehensive research programs to help define and track organizational UX goals
● Led collaborative sessions with UX information architects and designers to translate research results into personas, prototypes, usage scenarios, and workflows
● Built successful strategic research plans based on project objectives and gained stakeholder buy-in and alignment across cross functional teams

contact me

Contact

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